![]() For example, a monthly Ultimate subscription for one user costs $69.99 but decreases to $52.99 for 100+ users. You’ll notice that prices actually get lower when you increase the number of users. On the RingCentral website, you’ll notice a slider that you can move up or down depending on the number of users you need – going from one to over a thousand. RingCentral MVP has a flexible pricing structure with four different tiers, so you can ensure you get the right package. There’s even a dedicated developer website with handy tutorials to get you started. And in the unlikely event that you need an integration that RingCentral doesn’t provide, you can suggest a future App Gallery addition.ĭepending on your subscription, you’re also able to make your own custom integrations by using the RingCentral API. The app store really shines with its CRM integrations, with over 75 different apps in this category alone. We like that there’s even a separate section on the app store for artificial intelligence apps. There are integrations for analytics, marketing automation, productivity, storage, and much more. The RingCentral App Gallery is divided into categories making it easier to find exactly what you’re looking for. The website hosts its very own app store, where you’ll find integrations for pretty much everything you need – like the pack of Microsoft integrations that includes apps such as Outlook, Teams, and OneDrive. RingCentral is, without a doubt, the king of integrations. Despite that, communication performance was impressive. At times the Android app felt slow and unresponsive – something we regularly experienced when opening the main menu. But we did have a minor issue with the Android version of the app. The apps do well to include so many features in one place without becoming too cluttered. RingCentral has polished apps for iOS and Android, which allow you to take the service with you on the go. Of course, you can port over your existing numbers, which will take anywhere between five and 30 days to complete. Finally, if you want a vanity number, you’ll have to pay an extra $30 for each one. ![]() It’s also possible to get extra international numbers for $5.99 per month or international toll-free numbers for $14.99. Standard users also get access to international phone numbers from 55 countries from all over the world, including Mexico, Japan, Algeria, New Zealand, and France. RingCentral offers toll-free local numbers as well, with additional ones available for an extra $4.99 a month. ![]() You can get local numbers from all over the U.S., with over 200 area codes available. RingCentral gives users plenty to choose from when it comes to phone numbers. Our only minor issue is that you have to leave the app to view reports in a browser. ![]() The Quality of Service tab also goes into the nitty-gritty of how to have the highest quality calls possible by showing you a performance based on ISP, endpoint, and network. All of this data is available through in-depth reporting, with performance reports that you can filter to view various KPIs. RingCentral logs every action that your users perform, including caller identity, call length, actions taken, whether a call was recorded or not, and much more. There’s also the ‘super admins’ who have control over everything. Many services don’t offer different kinds of admin users, but with RingCentral, you can have an admin account focused on billing and another one for phone systems only. Each is given a role with predefined permissions, and RingCentral handles this really well. Similarly, it’s possible to configure your screening, greetings, and hold music by importing MP3 or WAV files.ĭepending on your subscription, you can add over a thousand users to your account. Users can set up forwarding during ordinary working hours, after hours, or using custom rules – ideal for breaks or special holidays. Every feature is in a logical place, and anyone who has used a virtual phone system before will have no problems navigating the service.Īll features are highly customizable from the admin panel. It’s easy to forward numbers, do group calls, and transfer between different devices connected to your network. Call HandlingĮvery time we tested the service, we were impressed by the connection quality regardless of the device we used. Voicemails are dealt with well, too – they’re easy to access and let you call back immediately. We also like that if you see a phone number on a Word document, email, or web page, you’re able to call it with just a few clicks. The softphone may look a little basic at first, but it does everything you need. Phone calls are made either with a physical VoIP phone or the app’s softphone.
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